The retention engine for hospitality
Turn first‑timers into regulars.
The retention engine for hospitality — built to make guests come back, not just come in.
Fidenna gives bars, lounges, and premium venues a VIP loyalty experience that actually changes behavior: status, mystery rewards, and know-your-guest intelligence — all under your brand, on any POS.
Built by an operator. Proven in a real venue. Works with the POS you already have.
The problem
You don't have a traffic problem. You have a comeback problem.
- Punch cards and points feel cheap — they don't fit a premium night out.
- You don't know who your best guests are, or when they quietly stop coming.
- The loyalty tools inside your POS are an afterthought — and they lock you in.
The Fidenna answer
Loyalty that feels like VIP — not coupons.
Fidenna turns a first visit into a habit using the psychology premium venues run on: status, exclusivity, and reward. Guests check in, climb tiers, unlock mystery rewards, and get recognized — so coming back feels like belonging.
How it works
Three moves. One habit.
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Guests join in seconds
A QR scan at the table or door. No app download; it lives on their phone like an app.
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Every visit earns status
Check-ins, spend, and referrals move guests up tiers and unlock mystery rewards.
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They come back — and you know why
Fidenna builds a profile of every guest so you turn one-time visitors into regulars, on autopilot.
Why Fidenna
Built like the venues it serves.
Retention psychology, not point‑collecting
Tiers, exclusivity, mystery rewards, recognition.
Know your guests, keep your guests
First-party guest intelligence + AI that flags the regulars slipping away.
Keep your POS, add the retention engine
POS-agnostic; works alongside anything and pairs with our POS partner. No rip-and-replace.
Your brand, your data, your guests
Runs under your name; the relationships are yours.
Results — real data
Four months in one real room.
Pyramids Hookah Lounge & Bar — 129 trading nights, April–September 2026.
355
Members — and 69% have actually checked in (not just signed up).
48%
Repeat-visit rate — active members returning for 2+ visits.
6.0
Visits per active member.
$69.1K
Member spend tracked through the app.*
235 · 46
Rewards redeemed · referrals across four months.
Tuesday outdrew Saturday.
Tuesday (227 check-ins) beat Saturday (224). The retention engine fills the nights that were empty.
Guests climb. Guests return.
[Add quote]Mario — Pyramids Hookah Lounge & Bar
* Member spend = spend tracked through the app, not total venue revenue.
Who it's for
Made for rooms with a name.
- Bars
- Lounges
- Cocktail & craft venues
- Hookah lounges
- Upscale dining
- Nightlife & entertainment
“If your guests come for an experience, not just a transaction, Fidenna is built for you.”
Pricing
Simple, operator‑friendly pricing.
We onboard venues personally so it's set up right from night one. Book a demo and we'll show you the numbers for your room.
Book a demoQuestions, answered
Before you ask.
Do my guests need to download an app?
No — a QR scan that saves to their phone.
Does it work with my current POS?
Yes — POS-agnostic, and integrates with our POS partner.
Can I text my guests?
Yes — email, push, and in-app, with SMS where your venue type allows.
How long does setup take?
We set your venue up personally; most rooms go live within a few days.
Is my guest data mine?
100%.
Fidenna